How Companies Profit off Unfixable Devices (ft. Louis Rossmann)

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Published 2024-07-16
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Have you noticed? The devices and software we buy is no longer our own. From hostile software updates to purposefully obstructing our ability to repair our devices, consumer rights are taking a beating. In this episode we discuss the problem and Right to Repair advocate Louis Rossmann gives us his insights.

Full podcast episode with Louis Rossmann:    • Why Companies Make It Hard To Repair ...  

Sources and notes: docs.google.com/document/d/1XPNQkQqIZi7Mj5cAk3uduz…

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Producer: Dagogo Altraide
Writers: Laura Woods, Dagogo Altraide
Editors: Brayden Laffrey, Dagogo Altraide

All Comments (21)
  • @rossmanngroup
    I owe the editors free dinner at SP Steakhouse or Fogo de Chao for the nightmare I gave them, rambling into a camera for an hour and a half. God bless the people that edited this. They need it. Thank you for covering this issue. It means a lot to me!
  • Louis Rossman is THE quintessential right to repair guy. Mf can fix anything. Legend has it he fixed marriages.
  • @zengeki23
    The "Right to Repair" is the ultimate expression of what it means to truly own your stuff. "If I am allowed to buy it, break it, fix it, and install DOOM on it, then the device is truly mine".
  • @nanorider426
    I'm a retired it-worker. I have built and repaired many computers over the years and I fully support the right to repair. It's stupid that we have to stomach the big corps refusal to repair our own devices.
  • @TheCod3r
    Yep. Companies love to claim a device is cheaper to replace rather than repair. This is why the world is going to crap
  • Even Tractors have the same problem, but they are not worth 500$, they are worth 300 000$ to 2 millions.
  • I just can't imagine the US ever becoming the powerhouse it is today if these restrictions had been in place early on. Imagine trying to get into shipbuilding, cars, aircraft, or anything else when you're not even allowed to touch them without corporate approval. Disgusting and really shows have far down the path of greed our economy has gone.
  • I've heard that automotive lobby is pushing EU to pass a regulation that says if a gearbox or an engine fails in your car to the point it's unrepairable and needs replacement, you will not be allowed to do so. Instead the car will rendered a wreck and you will have to scrap it. I hope this will never pass.
  • @sushilskolia
    i am currently filing a case in consumer court against apple for not repairing my iphone under warranty
  • I’m a carpenter. I tried two cordless nail guns. One by Milwaukee and one by senco. Senco leases out the nail gun tech to milwaukee. The senco gun is 100% site repairable and monetarily worth it. The Milwaukee that’s the same tool just different branding is not repairable. They have encased with glued the motor, motherboard, trigger and battery terminals together. You have to buy the whole assembly to fix it which is the cost of a new tool. Milwaukee is known for this as is dewalt. Makita and metabo HTP are 100% repairable. When black and decker bought out porter cable and 8 other companies in the mid 2000’s they tripled the price of parts that broke under normal wear or stopped producing them altogether so you had to buy new. After I got off the phone with them I took my biscuit jointed by the cord and bashed it against a tree. For a 60 cent plastic part that I would buy 10 at a time I had to pay $66 each because it included the whole aluminum face plate and they wouldn’t sell it separately. It’s everywhere in tech not just phones and computers.
  • It stuns me that military and hospital equipment isn't mentioned. Imagine you can't swap out a part in a warzone or a vital hospital equipment breaks and they need to wait so long for a "repair". Let alone for the wait for replacing the whole equipment.
  • @hugochan2821
    I hate big company saying how much they care about the environment. They are generating tons of toxic e-waste every day, ripping small businesses apart, and making everyone to pay more for less. I really hate people defending the big company for this repairing right issue. We should stand together and show the big company that they can’t do this.
  • On the software side of things, this is why FOSS (Free Open Source Software) is so important. Community driven updates that improve the user experience rather than having Microsoft and Adobe force updates that just collect more of your data and make the product worse. On the hardware side of things, we should support companies that intentionally make their product easily repairable such as Framework Computer, Shiftphone, Fairphone, etc. The way to escape big tech is to support the Open Source Software and Open Source Hardware movement.
  • @iamisandisnt
    Louis Rossmann once fixed a macbook screen for me in a Hoboken parking garage office lobby, like some sort of Robert De Niro-in-Brazil utility repairman superhero and it was the best celebrity (before he was famous) encounter I ever had. And I even met Hasselhoff once.
  • Battery, hard drive, and RAM are the most important things to change in a computer from year to year.
  • @nietniet435
    I was a "life long" Apple advocate, for at least 20 years now. I recommended Apple products to ALL family and friends. Until last year my relatively new (2 year old) M1 MacBook Pro suddenly acted strange and eventually broke down completely. Nobody, not even an Apple authorized service partner could tell me, what the exact problem is. So they just said, that I would have to replace basically the whole of all inner parts which would lead to costs for a brand new one. That experience opened my eyes so much. I don't want to own nor recommend anything any longer that gives up on its life if a small $2 part is broken. I watched so many videos of Louis and he is a very good guy! I felt like a trapped monkey until I realized what Apple had pushed me into (slowly). So, thank you for making this video. I hope more people will wake up from this anti-consumer-nightmare.
  • There was a true cyberpunk case when a company making "Argus" ocular implants (they helped totally blind people see some light and dark spots and thus navigate in space - better than nothing) went out of business. People with these devices weren't notified about the bankruptcy and were basically hung out to dry. A faulty implant can cause severe health complications, there are no more authorized places to fix it, it can interfere with MRI and other procedures, and removing it is costly and/or painful.
  • @mimiayako
    Saw 'ft Louis Rossman' and I couldn't have clicked faster!!! What a collab!!! The masses MUST push back on "profits above all" companies. Not owning anything and leaving the garbage to the people to dispose of their own obsolete products is one of the biggest scams (amongst many other things as consumers' rights). Anyway, as usual awesome video CF!!! I'll need that full interview with Louis pretty please~
  • @jpalmz1978
    A lot of people out there do not realise this is the most important consumer movement in history. Mobile phones and small devices are important but cars are going to be a nightmare doing the most basic services and repairs.
  • @Daniel-ss7ri
    Great video, I have a quick question. I am an aspiring trader, I am looking study some traders and earn off their expertise rather than investing myself and lose money emotionally. Whats your take on copy trading? Do people really make money? Just looking for some reassurance. Thank you!