SINT MAARTEN | SONESTA MAHO BEACH RESORT | ALL-INCLUSIVE | FRENCH/DUTCH CARIBBEAN | OCEAN VIEW SUITE

This is an awesome video, it had so much detail and we look forward to visiting the island soon on our vacation😊

Great video! Very detail and very important information! Best I’ve seen so far helped me make a decision on resort thanks!

Good job love it 😀

Dome memory plastic colour is where 15:49 😮

A good place for a vacation!

😃😃😃😃

Thank you, this was very helpful

EXHIBITION DIUM SOLARPORT TONIGH 18-25 H_today 11:33

and what’s your overall opinion of the resort ?

Non è una buona reclama ci sono isolani e il personale e5 clienti

Sonesta Maho Beach Resort, Casino This review is not a good review, if I could give the Sonesta Resort a ZERO I would. First impressions are essential to making a good impression on your customers. In January 2023 we prepaid (in Full) for our entire all inclusive resort stay at the Sonesta Resort. Yet, when we arrived on May 21, 2023 for our 6 nights 7 days stay. The hotel's reservation clerk said we still owed half the cost and she could not check us into the hotel unless we paid the other half. This is despite showing her the email from the hotel showing we had a zero balance due. She said without proof from our credit card company showing the payments there was no way she could check us into a room. I looked up my credit card statements and provided the Hotel with proof of full payment - (showing everything was indeed paid in full). However, the hotel still charged my credit card (which was on file in their computer) for $1849, saying that they were required to do so until they can review their records - showing payments) Needless to say I am feeling like they are scamming me and this was just the first day of our vacation. The Hotel said that they would reverse the charges once they can verify my full payment (in their records) so giving them a copy of my email showing zero balance, which I received from the hotel, and along with copies of both my credit cards statements showing payments (half payments on each credit card) is not sufficient proof of payment - because it may not match their accounting records. This incident has ruined my vacation on day one of seven - I had been waiting to enjoy relaxing, renewing and refreshing my heart and mind - my mom was on Hospice for 3 years and died April 13, 2023. This Hotel incident on day one of our trip did nothing but add to my pain and suffering 💔 😢. And our Hotel room was not as I expected. It has old an dingy decor. Best thing so far was that there was a full large bottle of rum and gin in the room, which I definitely needed a drink after the reservation check-in fiasco. We should have gone back to The Club Barbados Resort Hotel, in Barbados - The Club Barbados was definitely best all inclusive resort ever! The Sonesta is not a place that I would recommend even to my enemies. I am still waiting for the Sonesta Hotel to reverse the charges, or show me proof that they intend to reverse the charges made to my credit card. I provided 3 documents confirming that complete payments was made in full prior to our arrival. They didn't even apologize for our inconvenience. They did nothing to ease the embarrassment and frustration - not even a fruit basket! I assume that an apology is delayed because my bank statements and emails must match their accounting records before they can apologize to us. Well my husband spoke with the Resort's manager today, who offered no empathy for the way we were treated upon arrival. The manager only shifted the blame to us, saying it was our fault for using a 3rd party to book our reservations. However, I double checked both my credit cards statements and they both showed payments were made directly to the Sonesta Resort- no third party was used. But, it shouldn't matter if it was a 3rd party or not. Because, if that was the case why didn't they check with the 3rd party prior to refusing to check us in unless we paid an additional $1839. Just treated unfairly from the first day and still have 2 more days to go. I can't wait to leave this place 😩. I came to relax and grieve my mom's death and this Resort has done nothing to make it easier. Front desk staff is horrible 😢 spa staff is great.