They were quoted £975 to make this Trek Remedy safe

Doing my bit to pay it forward. A few shops like yours did me many favours as a youth racer in the 80s, so thank you.

An honest mechanic who isn't out to fleece the customers will always have a great reputation in town. That being said maintaining a mountain bike isn't really cheap especially if you have to use the shop to do it.

When i was a young cyclist 13yrs old there was a shop in Walton called Walvale Cycles and the mechanic Norman Roberts (rip) would save any useable 2nd hand parts for us young lads who jad no money and neither did our parents. He would build wheels for us out of bits and basically kept us cycling. That was over 50 years ago and thankfully im in a position to pay it forward a little bit. That young lad will remember that hopefully for as long as i remember Norman.

For the pay-it-fwd fund. You guys rock!

Old guy get off my lawn rant incoming and here goes... I'm 56 and raced motocross starting when I was 8. When I got to be 10 my dad told me that "if I'm old enough to race my bike, then I'm old enough to maintain it". He showed me how to change piston and rings on my YZ 80 and helped me the first couple of times, but after that I was on my own. So by the time I was 13 I was doing all of my own top end, carburetor, tires and tubes (my dad had to help with getting tires on and off) and just general maintenance. This was 1977 and while I was fortunate to have a dad who could show me, I had no other tools to help if I got stumped. Today, whatever you are trying to do, there is a You Tube video or some other help at the click of a few buttons. Mom (and hopefully dad) need to tell this young man the exact same thing because most of the problems were caused by a lack of simple maintenance and just a few hand tools, grease and the desire to do it were all that was needed.... Phew, now I feel so much better.

Hell yes, you did the right thing. I was lucky, when I was growing up. We were always very poor. The owner/mechanic at my local bike shop was an awesome guy. I would bring my bike in only when I didn't know how to do the repair myself. John could tell by the look on my face that I couldn't afford it. His solution was to have me come in when he was doing a similar repair and he taught me how to do it myself. He was one hell of an awesome guy.

The right answer is your honesty your attention to detail your empathy 14 year old is learning from you so much how to maintain his bike properly and PG a customer for life i applaud you Mapic.

For the PIFF…keep up the great work! 🇨🇦

great to see the focus on the customer before the profits. Well done!

thats a real nice ride for the kid. very lucky to have such supporting parents

I've got a box full of bells to donate to customers without (a working) one, mostly used on kids bikes. Couple of batteries here and there, bit of oil on the chain, air in the tires, adjusting a headlight etc.. Small gestures but always greatly appreciated. Got us customers, entire families even, for life

Massive kudos for the 'Pay It Forward' fund. I hope you inspire other indie bike shops to do similar. This is community! 👏👏

right/wrong, the comprehensiveness and transparency is invaluable. 👍

For the pay it forward fund! Bless you guys!

When I was a lad 60+ years ago your bike was precious, it was your freedom and I could be out all day with my mates on it. You had to learn how to keep it going, a new tube was out of the question, I had patches on the patches. Nowadays kids bikes are almost disposable items, I see them just thrown away. OK, a high end mountain bike is a bit special. I still ride and my early fix it skills have served me well. You did a good job, thanks for the video.

Hats off for your work and mindset

Tack!

If it wasn‘t that expensive to ship my bikes from Germany to your shop, I would have finally found my mechanic of trust! Great job and thanks a lot for your content!

Thank you Paul. This shows that your shop isn't all about the money. Building a relationship that may last a lifetime is the best focus.

Massive respect for doing your best to get that lad sorted out as cost effective as possible. It’s nice to see a good honest bike shop. Brilliant work