Car Dealership stories from the inside!

It's not only dealerships that see this type of customer, it's everywhere.

I've worked as a Sales Consultant and a Sales Manager at several dealerships throughout my career. I am always amazed at how many genuinely stupid people are out there driving cars.

CCN: we have only own Toyota vehicles since 1980, we have purchased and serviced our vehicle at the same dealership now for four decades and after these forty years we and everyone in parts, service and sales are just like family. It has never enter our minds to ever have anyone service our vehicles but the people who builds the Toyota, great testimonies!

These stories are awesome! I work in public safety... and my “customers” aren’t always right. In fact, most of them are lying. Right to my face. I could go on for hours with stories. Maybe one day I’ll write a book.

AMD, I hope this video was as therapeutic for you as it was entertaining for us ;-)

I'm a doctor and we get these at the hospitals too - way over in Malaysia. But your statement about having a good relationship is so true - service guys go out of their way to wrangle freebies your way if they like you. Just like doctors I guess...

Some examples of customers just being being fraudulent. However, not all dealerships are equal and some have earned the right to be called "stealerships". A dealership reflects leaderships attitude.

I bought 3 Toyota’s with the same salesperson from the Toyota dealership I go too. Definitely agree to build a relationship with sales, parts and service.

I work in Express Service at a Toyota dealership. This is a great video!

Had a mechanic told me, "I just don't fix cars, I have to fix people too" lol. Gotta remember, 90% of folks out there only think putting gas in a car is all it needs.

Working in the IT and printers field, people will ask you to do small things for them, getting you in deeper and deeper, as you keep telling them that this is out of my scope, yet they keep up asking, "Just look at this for me" ,and me wanting to take care of the customer, tries to help. But you get sucked in, wasting your time, and possibly get to the point where then, they eventually accuse you of causing the issue they initially asked you to look at. Now, in their mind, you are obligated to fix it. It is a tactic that has been used on me time and time again. You have to draw the line and learn to say NO sometimes.

I spent close to 20 years in the auto business as an manager and an owner. I could write a book about the crazy stuff that's been pulled by customers. I think a book like that would be a lot of fun to write. I'm subscribed and appreciate you sharing your knowledge........

I have a story: I purchased larger tires for my 2020 Tundra TRD PRO from dealership and had Toyota put them on. When done I got my truck back and the paint on the passenger door had a chip out of it so of course I alerted them and also told them about the scuffs on the drivers side door and the guy had put wrenches on the center console which put small nick in the plastic. This Tundra is my baby so I notice everything. They said that they would take care of it and scheduled me in for a paint repair. I further noticed that the BBS Forged TRD PRO rims(especially drivers rear) had chip out of the center hole on the outside. They did take care of all this for me but I do notice little things on the paint but it is thicker now so I'm leaving it alone. The particular Toyota techs that did my tires didn't like that I was getting new tires at 7-8K miles and had a bad attitude about doing it. How do I know this? I have Vantrue Dash Cam in my Tundra and heard their displeasure from their own mouths. Because of the dash cam I know how every damage was done except for the rim centers which I didn't see. I now feel very apprehensive when I have my scheduled services.

My wife bought a new Venza this week. The dealership in Gallatin TN made the experience excruciating for her. Now she wonders if the service department is as inept as the front end. The only fun moment was "Sorry ma'am but you don't qualify for credit." My wife, "Do you take a check?" The Venza is very impressive, and I'm a picky car guy.

Wow, some folks are just unbelievable! Years ago, I worked a 2nd job at Pizza Hut (I'm an IT guy) and we were in charge of the telephone/computers for delivery service for around 8 Huts in town. The stories of unhappy customers is both hilarious and sad! (One lady even complained we had put too many pepperoni's on her medium pizzas!!) I always laughed at the ones who would eat the entire pizza then call and say the box says guaranteed or your money back and expect their money back....but, sir, YOU ATE IT!! hehehe Gotta love people! (Most were great folks, you have to stay positive!!)

Before I retired, I worked in a city fleet as an auto electrician. Most of the people that came to the shop were good, some not so good, and there's no money involved! Like you, I was there to do the best job I could do, and return the vehicle in a safe operating condition. Sometimes I listened to the driver's family problems. Sometimes it was questions about his or her own vehicle. It's the nature of the business. Thanks for this video.

This has quickly become one of my favorite automotive channels. Right up there with the car wizard and the toyota maintenance channels.

Great Testimony! Coming from California and being an automotive professional - I can give you many multitudes of examples where a dealership is a legitimate 'parts replacer" completely taking advantage of unsuspecting customers! But love your channel and your views - I can tell that you're an honest guy and would recommend you any day!!

The dealership really should have refused to service that 4runner if customer refused to pay to have the brakes fixed.

like you said, some dealers are good and some are bad. I didn't close my gas cap properly on my 2-year-old Avalon. And that threw a CEL. The dealership told me it's going to cost $250 to replace the charcoal canister. Not knowing better, I paid the dealership. Now that I know better, it probably took them two minutes to tighten the gas cap and clear the CEL. The same dealer told me I need to replace a 3-month-old engine air filter. So now I longer blindly do whatever the dealership told me I need. I would double-check with an independent mechanic shop. Usually, I end up with that shop doing the repair since the price is usually cheaper.