Difficult Client Role Play Who Is Fishing For A Price

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This interaction may seem badass to some of you, but as a marketing executive who regularly buys creative services, let me provide you with a different perspective. If a service provider whom I called began obsessing about the order in which I’m calling him vs other providers, pushing me to throw out a number (instead of explaining his unique value and wrestling with the actual challenge I’m trying to solve by buying his services) and then, when pressed about deliverables, flippantly say that he’ll send a ‘term sheet’ - he’d instantly become the last on my list. Don’t get me wrong - there’s some good stuff here, and it’s necessary because most creatives sell themselves short. But don’t forget that this negotiation style will work best if you have already demonstrated your value during the conversation, or have a strong brand that has presold you prior to it. My observation is that most people on this channel don’t have the latter, so you need to learn the former. Then, supplement your pitching and relationship building skills with these negotiation tactics.

PLEASE MAKE MORE ROLEPLAYS LIKE THAT!!! This way is so good for learning, since i'm having fun and looking different situations wow

Love these format of videos! Like bitesize snippets of longer sessions focusing on a particular topic, thanks again Chris :)

I had almost forgotten how intense this was watching it unfold in person. My notes from that day alone don't show this emotion. Gracias The Futur.

This was great. I'll try to sum it up into points. 1.Don't be the dollar store contractor. Have a price that you charge for certain work/types of clients, no ifs ands or buts. Don't bend on this or you'll always have to bend. 2.Make sure you are a fit for the client. If they are price shopping, forget it and refer someone else. If they need work you aren't willing to provide, forget it and refer someone else. If they don't know what they want or need, probe them to figure it out. 3.Don't care. Have respect for yourself and your work, and know that there ARE clients you want to work with, who will readily pay your rate and trust your capabilities. If that client isn't the one before you at the moment, no worries, you can find them and they can find you. Disclaimer: there are extreme scenarios where you may break these rules, but honoring them will put you in a better spot.

This was a great one, felt more realistic to what freelances face vs some of the previous role plays.

This and your role playing videos is making you produce great value for the viewers that will really help bring more engagement and customers.

Wow, that was fantastic! You really have to know your stuff for such a conversation. I’ve been working on my speaking skills and confidence. Great video, thanks.

Your negotiation skills are on spot, love what you do and your videos! Wish you good luck, and God bless people like you who share their valuable knowledge with the rest of the world for free, it is better than what most MBAs offer for money. Thank you !

People need to understand value beyond deliverables and money. Thinking power, design and problem solving skill is often unseen yet they are such big assets which really make the difference, which actually is what people is looking for without knowing. Thanks Chris. You're boosting me

Love the channel, been listening to your podcast past couple months some great advice. This clip specifically however is the first more realistic phone call for a small/new design business so despite being just a 7 minute video such a huge amount learned #finesse. Most other roleplays you've had were too ideal to be realistic with simple things to learn. but always teaching so appreciate it all thanks Chris! Look forward to hopefully see more difficult roleplays like this and maybe you taking on the persona of a small new business owner instead even. thanks again!

I love how engaged the audience is and how Chris gets everyone involved by creating a safe space. My only critique of the role play is that it seemed more like a high-stakes game of poker than a constructive prospect-call in which the vendor could provide a bit more transparency on the value proposition. I wouldn't necessarily adopt this approach to prospecting clients, but I appreciate the notion of "value-pricing" as a way to price my service based on the value I provide to the client. Always a great time with Chris Do and thefutur!

This was awesome to see because I have these conversations almost daily in regards to 3D printing and in the past I've wasted a lot of time sending quotes only to never hear back from them.

in 7 minutes i've learned so much in a way how to deal with this sort of situation.

Absolutely love videos like this with real dialog. Great job!

I like how Antan handle the conversation, but I think he wasn't even tough as a real client. For example, when you asked about how many budgets they have and all this data on prices, number of companies they are talking to, etc, the client could just say: it's a confidential matter, I want to know what you have for us and how much you're going to charge for this, we are a big company and we are not gonna open these numbers for you. Also, when you told to the client to pause the conversation and go check the data for you there's a great chance that this client would just say: you know what, fine! Let's move on (and then check you out of the list). I felt that the client was kind of tough, but you were trying to be always tougher than him! I know we can always say: this wasn't the "right client" for my company, but when we are dealing with rent, employees to pay and all the costs of a company we can't just think this way. For me this wasn't a kind conversation between a client and a company, it was tough from both sides and I don't know if that's good to make business in this kind of environment! (Of couse, it's just my opinion). BTW, I love you guys! I love all the content on the channel!! =D

This is phenomenal. I’m thinking of screencapture it so I can view it over and over again. Just in case YouTube crashes, or the world, or the universe, ...

Wow this was so much like a real client meeting. Good job Guys.

This is so good. Thank you!