When Right to Repair laws take effect, part 1

The amount of work you've done is above and beyond, but getting the masses to even care is tough.

I think I speak for everyone here when I say we need more people with fiery, driven passion like yours to keep defending the rights we should have for our ownership of the things we buy. Thank you for the continued work you do, I promise it doesn't go unnoticed.

There is something lovely about a company that sells products used for repair... not wishing for repairs...

The cat has graciously allowed this ne’er do well back into his home.

Thank you Darren!

Protect this man at all costs

Louis, your videos are popping in my feed from time to time and I do click them because your titles are interesting and also not clickbait and on top of that you talk about very serious matters, I wanted to tell you that I think is very admirable that you're fighting for the right to repair. Thank you!

It hits hard once you realize he is calm because he has lost hope.

Thank you to Burkino for finding what I was incapable of finding. Credit goes to him for this link; web.archive.org/web/20240704185112/https://cc.bing… Also, thank you to rhine labs for keeping me informed throughout his saga; find more of his work here. youtube.com/@Rhine_Labs Lastly, thank you again to burkino for following my advice of never trusting anyone on the interne; ESPECIALLY me! Good on you all who went looking for, and read, primary source documents yourself. The less you trust me, the less likely you are to get fooled by other people who benefit from misleading or misinforming you.

I used to fix laptops, consoles and other nicknacks at a small shop in Lebanon. Used to love the job since i got to tinker with laptops. Heck! I didn't even mind that the tools I used were janky and crappy as they did the work fine enough. My problem started when I had to ask 270$ for repairing/replacing a display cable inside a laptop, because someone had the genius idea to weld that in... I genuinely enjoyed the job till I started to feel like I was giving the clients a worse experience than they would get if they bought a brand new device or having to spend a week in the shop welding away to get something to work. The clients being mad didn't help either, but I guess that is part of the job nowadays... Shame that now I feel like customer support on the phone is now a less stressful job than computer repairs and I am someone who abhors phone calls. P.S: I needed to add that your notes, guides and videos helped 16 year old me be able to fix some seriously complicated stuff thanks to them. So for that I want to say thank you.

Ive repaired a Miele wassing machine from the 90's. When I opened the pannel I was supriced by a repair document including a fully circuit diagram... this is how companies use to be before the became mega greedy

here's the thing: I consider it a right to have someone OTHER than the OEM(or their "authorized" associates of any kind) repair my stuff, it does not matter how much they fight it, they have no right to prevent me from fixing simple issues, and I will fight it in court till they pay costs and it sets an example for banning EULA's (for one-time purchases) ENTIRELY and making the mere sight of a "warranty void if removed" sticker a finable offense I would be glad if "mr dropout janitor" can codify this into law before I must fight it for a product that literally makes no sense to replace(unless artifIcial difficulty is imposed) makes me have to actually sue a company for replacements, court costs, and lost time especially when it comes to complex devices where the only acceptable way to design it is with a multi-part conglomerate like the SSD not being bonded to the motherboard(no apple it is not innovation to bond a known limited wear part permanently to a device, it is stupid and should have been struck down as illegal before now) if I decide to replace the aged and dried TIM on my laptop CPU that sticker means literally fucking nothing I am smart enough to actually realize that I have to carefully alternate screw tension during the process to avoid chip damage, and to not use anything majoly electrically conductive without a barrier(and not use fucking toothpaste directly on my CPU/GPU die) you have no right to claim user damage on any other part because I removed the heatsink screws(unless it is clear that unrelated part was damaged by me by mistake) and so therefore have no right to refuse service though asus did ok with the 2021 model tuf gaming f15, most parts are accessable(the lack of a trackpad sucks but I almost always use a mouse) and the lack of a reliable source to get a webcam not damaged by shipping with a refusal to send another(they know they packed it wrong and the shipping package literally dumped the inner object out and I had to make a lost claim) but the fact they allow me to open it up, swap the cracked panels, replace the screen(critical part that can easily get damaged) and some others is commendable and to any laptop owners out there who have never opened their laptops to clean the fans and have owned it for more than 1 year, you simply do not deserve nice things my fans in my gaming laptop had actually gotten caked with a slightly greasy dust(possible pet hair from family too) and could not be blown out, I actually had to pop the metal shield off the fan to expose the bare rotor(I thought it might break it and was prepared to buy now fans) in order to get an object in between the blades to de-gunk them that is pretty involved, and risked damage way worse than replacing the TIM, and could have caused a faster death if not done(heat kills tech, yes apple the fans exist to get rid of heat, and so are supposed to be loud and vent outside the case) right to repair is a right, and the law can suck my cock if it disagrees

If you think things are bad in consumer electronics repair, you should see what's going on in auto repair. Many, if not most, cars now come equipped with electronically controlled parking brakes. Older cars...going back to the 1920s...used a foot pedal or hand lever that pulled on a cable that was attached to the rear calipers...or to a mechanism inside the drum in the case of drum brakes. The system was entirely mechanical. Now most cars have a switch for the e-brake that sends a signal to control module which in turn operates the electronic mechanism that applies the parking brake. So what's the problem? When the parking brake needs service...replacement of pads/rotors....the caliper needs to be retracted. In the past this was done with a simple hand tool that cost a few bucks. Now the mechanic needs to go through the car's ODBII port to command the control module to retract the the parking brake into its service position. This requires a scan tool...not a cheap Scamazon code reader....a proper scan tool. Depending on the car, the cost of scan tool and software means that working on your own car is no longer practical.

Louis, it’s not your lack of effort in lobbying and raising awareness. It’s the fact that companies like Apple slip a few million dollars to congress to look the other way. You can’t compete with that. What we truly need to make a difference is laws that prevent buying politicians. Remove money from politics altogether.

"We believe in the right to repair everything" "Awesome! Can I repair the product I got from you" "Sorry, what I meant was that we believe in the right to repair everything but our product"

Even if Darren doesn't see this video, I can very much appreciate that you've given a shout out so someone whom you've recognized has provided quality service. I work in customer service and deal with obnoxious and ungrateful people every single day, and it's just so refreshing for someone to see that we try our best to provide a good experience. Thank you Louis. Don't get too black-pilled, there's always hope the industry will change and swing back. Never give up.

I used to work as a telephone tech support technician. My supervisors were always happy to take a call from a happy customer. You are the best for what you did for Darren.

Louis giving Darren a positive review in the form of a shoutout in this video is good stuff. I hope Darren remembered to show it to his boss and get's a raise. I always speak to customer service people in a respectful and friendly manner. I know they're just doing their job. They didn't make the product or company policies. You'll be much more likely to actually get some help from a customer service representative if you treat them the way you'd want to be treated.

I'm working at a bicycle repair workshop and while we of course make money from people who don't/can't/won't want to repair their bikes themselves, we make sure that people understand what we are doing and why and we're happy if someone knows how to repair certain things but has to get help with more complicated stuff or where you need the tools or more time for. We're now one of select few workshops who actually do repairs, especially for older bikes, because most now only sell new bikes or repair ebikes if youre lucky. It's gotten to an industry that just wants to sell new stuff. But why would we have to buy new stuff all the time when 20+ year old bikes still work like a charm when you change a few things? It's so annoying. We also had an apprentice for a few weeks here who just wanted to pass some time before she moves to another country to study and learn basic things so that she can repair small stuff on her bike. We had no financial incentive to teach her, but we did anyway and she learned so much more than she thought. She's now even assembling her own racing bike from used parts and stuff before she leaves. We technically have a customer or few left, but it's so much more fulfilling to know people like her do exist and people will still need your service for more complicated things or when they're too busy or smth.

You will own nothing and be ghappy